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Frequently Asked Questions
Can we customize our brand and get support?
Yes. We welcome customization. Please inform us of your detailed market demand, and we will discuss and propose helpful suggestions and the best solutions for you.
What are your terms of payment?
Usually, we accept T/T and irrevocable L/C at sight. For regular orders, terms are a 30% deposit and full payment before delivery.
What are your terms of delivery?
We accept EXW, FOB, CIF, etc. You can choose the one which is the most convenient or cost-effective for you.
How many days will samples and mass production take?
Generally, 5-7 days for sample making and 10-25 days for bulk orders, depending on the order quantity.
What are your terms of packing?
Generally, we pack our goods in neutral cartons. For fragile items, we use wooden frames or follow your specific requirements.
How do you solve quality problems after sales?
Take photos of the problems and send them to us. We will provide a satisfactory solution for you within 24 hours after we confirm the issues.