Frequently Asked Questions
Q1: What is the Minimum Order Quantity (MOQ)?
Normally the MOQ is 300pcs, but we can accommodate customized items in smaller quantities depending on the requirements.
Q2: What is your production lead time?
Sample orders typically take 3-7 working days. Bulk orders take 10-15 working days, depending on the styles and designs selected.
Q3: How long is the product warranty?
We offer a 3 to 5-year warranty on our products. If an item fails during this period, we provide a new replacement free of charge.
Q4: Do you offer OEM/ODM customization?
Yes, we provide full OEM and ODM services. We can customize length, diameter, voltage, lumen efficiency, and IP ratings according to your specific needs.
Q5: What payment methods do you accept?
We accept T/T (Telegraphic Transfer), Western Union, and PayPal.
Q6: What shipping methods are available?
We ship via Sea/Air and International Express (3-7 working days) including DHL, UPS, FEDEX, EMS, and TNT.
Diva Lights
