Q: How can I get a discount?
A: We provide competitive pricing initially. For further discounts, a certain minimum order quantity is required. We also launch periodic promotional activities and coupons for our customers.
Q: How long is the shipping lead time?
A: RTS (Ready to Ship) products are typically dispatched within 15 days of full payment. Customized orders generally ship within 45 days after deposit receipt.
Q: What are the available shipping methods and delivery times?
A: We choose methods based on quantity. Express (UPS, DHL, TNT, FEDEX) takes 7-10 days; EMS takes 10-15 days; and sea freight typically takes 45-60 days.
Q: What customization options are available?
A: You can customize various elements including color, logo, shape, and packaging. Please provide your specific requirements for a detailed quote.
Q: Is the product waterproof for outdoor use?
A: Yes, this model features an IP65 rating and a patent waterproof structure design specifically for outdoor environmental protection.
Q: Can I schedule a visit to your facility?
A: You are welcome to visit at any time. We can arrange pick-up services from the airport or station for your convenience.