Q1. When can I get the quotation?
A1. We usually quote within 8 hours after receiving your inquiry. For urgent projects, please notify us in your communication so we can prioritize your request.
Q2. How can I get a sample for quality check?
A2. After price confirmation, samples can be requested. Sample costs are charged initially but are refundable upon order confirmation if the quantity exceeds our MOQ.
Q3. What are your core strengths?
A3. We utilize a workforce of over 200 employees to ensure timely delivery and an R&D team with 20+ years of expertise in the lighting industry. Our products carry CB, CE, ROHS, COC, BIS, SAA, and ETL certifications.
Q4. What services can be provided?
A4. We accept various delivery terms (FOB, CFR, CIF, EXW) and multiple payment methods (T/T, L/C, Credit Card, PayPal). Support is available in English, Chinese, Spanish, and Japanese.
Q5. Do you provide ODM/OEM services?
A5. Yes, with over 20 years of experience in the lighting sector, we provide professional ODM and OEM services tailored to customer requirements.
Q6. What is the standard delivery timeframe?
A6. Bulk production typically takes 15-30 days depending on the item. Samples are usually prepared within 7-10 days.
Diva Lights
