When can I get the quotation?
We usually provide a quotation within 2 hours after receiving your inquiry. If you urgently need the price, please specify it in your communication for priority processing.
Can the product be customized?
Yes, we can customize products according to special requirements using the latest technology. The production cycle typically takes about 30 working days after confirmation.
What are the delivery terms?
We accept various methods including EXW, FOB, CNF, CIF, and DDP to suit your logistics needs.
How is the validity period of the offer determined?
The validity period of the quotation is usually 30 days, primarily influenced by the market price of raw materials.
How do you handle quality problems?
If quality issues arise, we analyze the case and typically provide replacement parts for free in the next shipment. For large batch issues, we may arrange a full return and replacement.
What are the payment terms?
For amounts less than or equal to $2,000, 100% prepaid. For larger amounts, we typically require a 30% deposit and 70% balance. L/C and OA are also negotiable.
Diva Lights
