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Frequently Asked Questions
Are you a factory manufacturer?
Yes, we are a professional original manufacturer with dedicated facilities for production and assembly.
Can you develop OEM new products and how long does it take for samples?
Yes, our structural engineers can provide CAD and 3D drawings to develop new products based on your requirements. With our in-house mould workshops for injection and die-casting, sample production is significantly faster.
Can I have a sample order for testing?
Yes, we welcome sample orders to test and check quality. Mixed models are also acceptable.
What is the lead time for sample and bulk orders?
Lead time is typically 3-5 days for samples and 2-4 weeks for batch bulk orders.
What is your quality control process and warranty period?
Our factory follows strict quality standards, and 100% of finished products undergo aging tests before packing. We offer a 2-5 year guarantee on all our products.
How do you handle product failures during the guarantee period?
For small quantities, we send free replacements with your next order. For batch failures, we will repair and resend them or negotiate the best solution together.